Resolve support tickets faster while reducing costs, resulting in happier agents and satisfied customers.
Cohere is an AI tool designed to help customer service teams scale their support operations without scaling headcount. It uses the latest advances in large language models to understand language, not just keywords, providing instant, personalized answers to customers over any channel. Cohere helps teams guide users through resolutions step-by-step, and even perform actions on their behalf. It instantly turns support articles and past conversations into personalized answers and accurate resolutions, and can identify potential issues and content gaps with its advanced analytics. Cohere also uses generative AI to extract answers from agent responses and automatically reply whenever the same question is asked again. Cohere works with leading support orgs to achieve industry-leading outcomes, and its dedicated success team works with customers to identify the biggest opportunities for automation, implement and optimize personalized flows, and measure and drive ROI.